Refund, Cancellation & Digital Delivery Policy

1. Digital Delivery

Super English ESL provides digital products and educational services. Curriculum access, teacher memberships, teacher group plans, and school plans are delivered electronically.

After a successful purchase or account setup, customers receive access through their Super English ESL account, an account invitation, or other electronic access method provided by Super English ESL.

Online English classes are delivered remotely at the dates and times agreed upon between the student and teacher.

No physical product is shipped in connection with these services.

2. Individual Membership Cancellations

Individual recurring memberships may be cancelled at any time through the customer's account, billing portal, or by contacting Super English ESL.

When a recurring membership is cancelled, access will generally remain active through the end of the current paid billing period unless otherwise stated.

Cancelling a membership stops future recurring charges. It does not automatically create a refund for a billing period that has already begun.

3. Free Trials

Certain Super English ESL membership plans may include a free trial. Customers must cancel before the end of the free-trial period if they do not wish to continue with a paid subscription.

If the subscription is not cancelled before the trial ends, the payment method provided at signup may be charged according to the selected plan.

4. Refunds for Individual Memberships

Except where required by applicable law, payments for subscription periods that have already begun are non-refundable.

We do not generally provide refunds or credits for:

• unused subscription time;
• partial billing periods;
• failure to use the curriculum or website;
• forgetting to cancel before a recurring renewal; or
• forgetting to cancel before the end of a free trial.

If you believe you were charged incorrectly, please contact us so we can review the transaction.

5. Teacher Group Plans

Teacher group plans are custom arrangements for independent teacher groups, tutoring teams, educational organizations, tutoring businesses, and similar groups requiring access for multiple teachers.

Pricing, number of authorized users, subscription term, payment schedule, and any cancellation or refund conditions may be stated in the applicable quote, invoice, order confirmation, or written agreement.

Unless separate written terms provide otherwise, payments for teacher group plans are non-refundable once access has been activated, except where otherwise required by law.

6. School and Educational Program Plans

Schools, school districts, language programs, tutoring centers, and other educational organizations may purchase multi-teacher access through a school or educational-program plan.

The specific price, number of users, term of access, payment schedule, cancellation conditions, and refund terms may be stated in the applicable quote, purchase order, invoice, order confirmation, or written agreement.

Unless separate written terms provide otherwise, payments are non-refundable once access has been activated, except where required by law.

7. Online English Classes and Class Packages

Super English ESL may provide online English-language instruction to individual students. Students may purchase individual classes or packages of classes where offered.

Any cancellation, rescheduling, expiration, credit, or refund conditions specific to an online class or class package may be communicated at the time of purchase or included on the applicable invoice or agreement.

Where no separate written policy applies, customers should contact Super English ESL as soon as possible if they need to cancel or reschedule a class.

8. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase, were charged the wrong amount, or otherwise believe a billing error occurred, please contact Super English ESL promptly.

We will review the transaction and, where an error is confirmed, take appropriate steps to correct it.

9. Payment Disputes

If you have a question or concern about a payment, invoice, renewal, cancellation, or service, we encourage you to contact Super English ESL directly before initiating a payment dispute so that we have an opportunity to review and resolve the issue.

This does not limit any rights you may have under applicable law or through your payment provider.

10. Service Access Problems

If you have paid for digital access but are unable to access your account or purchased service, please contact us.

We will make reasonable efforts to correct account-access or service-delivery problems as quickly as possible.

11. How to Request Help

For questions about cancellations, refunds, invoices, billing, digital access, teacher group plans, school plans, or online classes, please contact:

12. Related Policies

Additional information about Super English ESL is available through our:

• Terms of Service
• Privacy Policy
• Business Information page
• Membership and Pricing page